What is a key focus of the firm systematic framework in the context of regulation?

The firm systematic framework in the context of regulation emphasizes the fair treatment of customers as a key focus. This principle is rooted in ensuring that financial services are delivered in a manner that is equitable, transparent, and respectful of customer rights. Regulators advocate for practices that protect consumers from unfair treatment and ensure that their needs are met adequately.

By prioritizing fair treatment, firms are encouraged to adopt practices that foster trust and integrity in their dealings with customers. This aligns with the overarching goals of regulation, which seek to enhance consumer confidence in the financial system and protect them from harmful practices. While audit compliance, cost reduction strategies, and market expansion tactics are important for business operations, they do not specifically address the regulatory imperative to treat customers fairly, which is essential for maintaining a reputable and sustainable business in the financial sector.