What rights does the Consumer Rights Act 2015 provide to consumers?

The Consumer Rights Act 2015 significantly enhances the protections available to consumers, particularly regarding the quality and standards of goods, services, and digital content. This legislation ensures that consumers have the right to receive products that are of satisfactory quality, fit for purpose, and as described. It also covers services, stipulating that they must be performed with reasonable care and skill, and introduces important provisions for digital content, ensuring that it is free from faults and meets the consumer’s expectations.

These rights empower consumers against businesses, giving them legal recourse if these standards are not met. For example, if a purchased item is defective or a service is substandard, consumers have the right to a repair, replacement, or refund. The inclusion of digital content also reflects the evolving landscape of consumer goods, acknowledging the increasing importance of digital services and products in everyday life.

The other options are not aligned with the scope of the Consumer Rights Act 2015. Rights related solely to insurance policies, corporate entities, or exclusive online transactions do not encompass the broad range of consumer protections established by this Act, which is designed to apply to all consumers in various purchasing scenarios.